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Empleos de Tecnología

Tier1 / Technical Support Analyst

Job ID: #

01031

As Tier1 Tech Support, The main role is to provide support post-installation to Business VoIP
customers. You can be a part of this vital group by demonstrating your ability to resolve any technical
inquiry/issue present post implementation. We look for teammates who are able to thrive in a
fast-paced, cutting-edge, technology-driven environment that are also detail-oriented and
customer-focused individuals to help cultivate relationships with new customers while improving
overall customer engagement by providing solutions to technical issues.
Responsibilities:
● Address customers’ changing needs or technical inquiries/issues that arise post
implementation.
● Identifying hardware and software solutions.
● Troubleshooting technical issues.
● Diagnosing and repairing faults.
● Update tickets assigned with actions taken to resolve incidents and or escalate if needed.
● Provide both great technical support and customer service.


Company:

Confidencial

Location: 

Latin America

Company Size:

50-100 Employees

Job Type:

Part Time

Date:

4 jul 2023

Requirements

We are looking for:
● English 85%, excellent Communication Skills
● 1+ year of Tech Support experience
● VoIP technologies knowledge (desired)
● Salesforce experience (desired)
● CompTIA A+ (Certification is a plus)

What we offer:
● Competitive Salary
● Bonuses
● A great and positive work environment
● Parking Subsidy
● Life and medical Insurance
● Benefits and discounts
● Growth Opportunities
● Benefits by law

Apply Now 

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